Responsible Gaming

We take player well-being seriously and build tools into the platform that help you stay in control.

At ace67, we believe that online gaming and sports betting should be an enjoyable leisure activity — not a way to make money or escape from daily pressures. Our responsible gaming framework is designed to give every Bangladeshi player the information, tools, and support they need to keep their gaming habits healthy and well within their personal means.

Whether you are betting on the Bangladesh Tigers in a BPL match, spinning slots during Eid, or enjoying live casino games late at night in Dhaka or Chittagong, it is important to set clear boundaries for yourself. ace67 provides several built-in controls that let you manage your time and spending — available directly through your account settings at any time.

Six key controls available to every ace67 account holder in Bangladesh.

Follow these practical guidelines to keep gaming fun and within your personal budget.

• Set a fixed entertainment budget before you start — treat it like the cost of going to the cinema or a cricket match at the stadium.
• Never gamble with money set aside for rent, groceries, family expenses, or loan repayments.
• Take regular breaks — step away from the screen every 30-45 minutes during a gaming session.
• Do not chase losses. Accepting a loss and stopping is always the smarter play compared to increasing bets to recover funds.
• Keep gaming separate from your emotional state — avoid betting when feeling stressed, depressed, or under the influence of alcohol.

Remember: the house always has a mathematical edge. Games like slots, roulette, and crash games are designed as entertainment products, not reliable income streams. Enjoying them responsibly means treating every session as a form of paid entertainment — winnings are a pleasant bonus, never a guaranteed outcome.

Be honest with yourself. If any of the following warning signs apply to you, it may be time to seek help.

If you recognise two or more of these warning signs in your own behaviour, we strongly encourage you to use the self-exclusion tool or contact our support team at [email protected]. You can also reach out to a trusted friend, family member, or a licensed mental health professional in Bangladesh for guidance.

ace67 gives you direct access to protective controls from within your account settings — no waiting period required to activate them.

The following account-level tools are available to all registered ace67 players in Bangladesh. To activate any control, log in to your account and navigate to the Responsible Gaming section of your settings page.

• Deposit limit — choose a daily, weekly, or monthly cap in BDT. Reductions take effect immediately; increases require a 7-day cooling-off period to prevent impulsive decisions.
• Session time limit — set a maximum session length. Once reached, you will be automatically logged out and cannot log back in until the next day.
• Time-out — pause your account for a fixed period (24 hours, 3 days, 7 days, or up to 6 weeks). You will not be able to place bets or access games during the pause.
• Self-exclusion — close your account for a minimum of 6 months or permanently. During this period, any attempt to reopen the account will be declined. Contact support to initiate a permanent closure.

All limit and self-exclusion requests are processed securely and confidentially. Our customer support team at [email protected] is available around the clock to assist you with any responsible gaming request.

Quick answers about the safety tools and policies at ace67.