Privacy Policy

1. Introduction

ace67 is committed to protecting the privacy and security of every player who visits or registers on our platform. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and what rights you have regarding your data. By accessing or using the ace67 website and services, you agree to the practices described in this document.

This policy applies to all users of the ace67 platform, including players based in Bangladesh and other regions where our services are accessible. We encourage you to read this policy carefully before providing any personal information to us.

2. Information We Collect

To provide you with a safe, functional, and personalised gaming experience, ace67 may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a copy of government-issued identification for account verification purposes.
• Contact information: email address, phone number, and residential address, including district or division (e.g., Dhaka, Chittagong, Sylhet).
• Financial information: deposit and withdrawal transaction records, preferred payment methods such as bKash, Nagad, or Rocket, and account balances strictly as needed for transaction processing.
• Technical information: IP address, device type, browser, operating system, and session data collected automatically when you use the platform.
• Behavioural information: gameplay history, betting patterns, frequency of visits, and interactions with promotional offers, used to improve your experience and for responsible gaming monitoring.

3. How We Use Your Information

The personal information collected by ace67 is used exclusively for purposes that are necessary to deliver, maintain, and improve our services. These purposes include:

• Account registration, verification, and ongoing identity confirmation in accordance with responsible gaming and anti-fraud requirements.
• Processing deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, and Upay.
• Providing customer support, responding to enquiries, and resolving disputes in a timely manner.
• Sending account-related communications such as transaction confirmations, security alerts, and important policy updates. Marketing communications are sent only where you have given explicit consent.

4. Cookies and Tracking Technologies

ace67 uses cookies and similar tracking technologies to enhance platform functionality, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit our site. We use the following types:

• Essential cookies: required for the platform to function correctly, including session management and security.
• Analytical cookies: help us understand how users navigate ace67 so we can improve page layouts, game discovery, and load performance.
• You may adjust cookie preferences through your browser settings. Disabling essential cookies may impair certain platform features. We do not use cookies to build advertising profiles or sell your browsing data.

5. Sharing of Personal Information

ace67 does not sell, trade, or rent your personal information to third parties for commercial purposes. We may, however, share your data with carefully selected trusted partners solely in the following circumstances:

Payment processors such as bKash, Nagad, and Rocket receive only the minimum data required to complete a financial transaction. Technology service providers who assist in platform infrastructure, fraud prevention, and security monitoring operate under strict data processing agreements. We may disclose personal information where legally required by applicable authorities, provided we determine the request is lawful and proportionate.

6. Data Retention

ace67 retains personal data only for as long as necessary to fulfil the purposes outlined in this policy. Retention periods vary depending on the type of data and the legal or operational requirements applicable:

• Active account data is retained for the entire duration your account remains open and for a reasonable period following account closure.
• Financial transaction records are kept for a minimum of five years to comply with financial reporting and anti-money-laundering obligations.
• Identity verification documents may be retained for up to seven years following account closure where required for compliance purposes.
• Anonymised or aggregated data that cannot identify any individual may be retained indefinitely for analytical and product improvement purposes.

7. Security of Your Data

ace67 implements robust technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, strict role-based access controls limiting which team members may view sensitive data, regular security assessments and penetration testing of platform infrastructure, and encrypted storage for sensitive fields such as passwords and payment credentials.

While we take every reasonable step to secure your data, no online platform can guarantee absolute security. We urge you to choose a strong, unique password for your ace67 account, enable any available two-factor authentication, and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

8. Your Rights and Choices

As a user of ace67, you have the following rights with respect to your personal information. To exercise any of these rights, please contact our support team:

• Right of access: you may request a copy of all personal data we hold about you, delivered in a clear and readable format.
• Right of rectification: if any personal information we hold is inaccurate or incomplete, you may ask us to correct it promptly.
• Right of erasure: subject to legal retention obligations, you may request deletion of your personal data. Requests are assessed on a case-by-case basis.
• Right to object: you may object to certain uses of your data, including direct marketing communications. We will honour all valid objection requests without undue delay.

9. Children and Age Restriction

ace67 is strictly an adult gaming platform. We do not knowingly collect or process the personal data of anyone under 21 years of age. By creating an account, you confirm that you are 21 years of age or older. Our age-restriction policy applies to all users regardless of location. We take the following protective measures:

• Age verification is carried out during the account registration and KYC process. Accounts where users are found to be under 21 are immediately suspended.
• Any personal data inadvertently collected from a user under 21 is promptly deleted upon discovery, along with the associated account.
• Parents or guardians who believe a minor has registered on ace67 should contact us immediately at [email protected] so we can investigate and take appropriate action.
• 21+ only. Gambling is for entertainment purposes and must not be used as a source of income. Please play responsibly.
• If you are concerned that gambling is affecting your wellbeing or that of someone you know, please visit our Responsible Gaming page for resources and support options.

10. International Data Transfers

ace67 primarily processes data within secure data centres. In some cases, your data may be accessed by service providers operating in other countries. Where such transfers occur, we ensure that appropriate contractual safeguards are in place to maintain the same level of protection your data receives under this policy.

By continuing to use ace67, you acknowledge and consent to your personal data being processed as described in this section, subject to the safeguards described above.

11. Changes to This Privacy Policy

ace67 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal obligations, or industry best practices. When we make material changes, we will notify registered users via email or a prominent notice on the platform at least 14 days before the changes take effect. The date at the top of this policy reflects the most recent revision. Your continued use of the ace67 platform after the effective date of any update constitutes acceptance of the revised policy.

12. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace67 handles your personal data, please contact our dedicated support team. We aim to respond to all data enquiries within five business days.

Email: [email protected] (plain text only — not a clickable link). Our support team is available in English and can assist with all account, payment, and privacy-related matters.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable law. ace67 is committed to operating as a responsible and transparent platform. Any disputes arising in connection with this Privacy Policy shall be resolved through good-faith negotiation between the parties. ace67 is not affiliated with any Bangladeshi government regulatory body; references to security and fair play describe our internal standards and commitments only.